Privacy Policy
Your privacy matters to us. This policy explains how Tower Level Wave protects and manages your personal information.
Information We Collect
When you engage with Tower Level Wave's international cuisine creativity platform, we gather information to enhance educational experiences. This includes details you provide when signing up, joining learning programs, or reaching out to our support staff.
- Personal identifying information such as your name, email address, and contact details
- Your learning preferences and cooking skill levels you specify
- Progress data from our creativity-based programs
- Records of communications with our support team
- Technical details about your device and browser to optimize the platform
We also collect anonymous usage analytics to understand how learners interact with the platform, helping us improve course materials and platform features without identifying individuals.
How We Use Your Information
Your data serves specific purposes that directly benefit your learning experience on our platform. We process personal data to deliver educational content, track your progress through courses, and provide personalized recommendations for skill development.
We do not sell your personal data to third parties. Your information remains within our educational ecosystem and trusted service providers who help us operate the platform.
Emails include course updates, new program announcements, and educational resources related to international cuisine creativity. You can modify these preferences or opt out anytime in your account settings.
Data Storage and Security
We store your information on secure servers in India, in compliance with local data protection regulations. Our technical team enforces multiple layers of security including encryption, secure access controls, and regular security audits.
- SSL encryption for all data transmission between your device and our servers
- Regular backup processes to prevent data loss
- Access controls restricting staff who can view personal data
- Annual security assessments by independent cybersecurity experts
Despite our protective measures, no online system is completely immune to security risks. We pledge to inform affected users within 72 hours if a data breach occurs that could expose personal data.
Your Rights and Choices
Under Indian data protection laws and global privacy standards, you have several rights regarding your personal information. You may request access to all data we store about you, correct inaccuracies, or ask for deletion of your account and related data.
To exercise these rights, reach out to our privacy team using the details below. We usually respond within 15 business days; more complex requests may take up to 30 days.
Deleting your account removes your profile, learning progress, and personal information from our active systems. However, we may retain anonymized usage data to improve the platform.
Sharing and Disclosure
We disclose personal information only in defined circumstances that support your educational experience or meet legal requirements. This includes trusted service providers who help us deliver course content, process payments, or maintain our technical infrastructure.
- Educational content delivery partners who provide specialized cooking instruction materials
- Payment processors to handle enrollment fees
- Cloud hosting providers maintaining our platform infrastructure
- Legal authorities when required by Indian law or valid court orders
All third-party partners sign agreements requiring them to protect your information to the same standards we maintain. They can only use your data for the specific services they provide to us.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and remember your preferences. These small files help us recognize returning users and provide personalized content recommendations based on your interests in international cuisine.
You can manage cookie settings through your browser preferences, though disabling certain cookies might limit some platform features. We use both session cookies that expire when you close your browser and persistent cookies that remember preferences for future visits.
Children's Privacy
Tower Level Wave's programs are designed for learners aged 16 and above. We do not knowingly collect personal data from children under 16 without verified parental consent. If we discover that a child under 16 has provided personal information, we will delete that information promptly.
Parents or guardians who believe their child has provided information should contact our privacy team promptly for help with account removal or data deletion.
Changes to This Policy
We periodically update this privacy policy to reflect changes in our practices or legal requirements. Major changes will be announced by email and posted prominently on our site at least 30 days before they take effect.
Continuing to use our platform after policy changes indicates your acceptance of the updated terms. We encourage reviewing this policy regularly to stay informed about how we protect your information.
Privacy Questions or Concerns?
For privacy questions, contact our privacy team at [email protected]
Or write to us at: 12 Market Street, London, W1U 3PB, United Kingdom
Phone: +44 20 7946 0123
This privacy policy was last updated on March 3, 2025